Stockist and distributor client’s eCommerce-enabled business increases revenue

The Client

The client is a stockist and distributor for laboratory consumables, apparatus and chemical reagents. They provide a complete range of lab apparatus to customers from the institutions, petrochemicals, pharmaceuticals, chemicals and food industries.
The Business Challenge

  1. The client is unable to gain deep visibility into their organization with regards to financial issues and management accounting functionality combined with business analytics.
  2. There is no increase in profitability, no improvement in financial control, and the management of risk.
  3. The client is unable to integrate and optimize the business processes.
  4. There is no proper management tool, thus heightening integration costs and necessitating the purchase of third-party software.
  5. There are no applications to incrementally improve cash flow and reduce costly borrowing.
  6. There is no categorisation to improve content searches and intelligent usage of content such as targeted content for users based on their interests.
  7. The client is unable to personalise the user experience.
  8. There is a lack of internationalisation to ensure the appropriate presentation of information on sites spanning economic, political and cultural borders.
  9. There is no integration with other enterprise systems.
  10. Syndication of content to sites with similar market interests is currently not possible.
  11. There is no simplified application integration.
The Solution

Considering the challenges faced by the client, Tigernix implemented a customized ERP and CMS solutions. In addition to these, Tigernix felt the need to incorporate an eCommerce solution as well as a Business Intelligence system (BI) to directly address the client’s problems.
Business Benefits

  1. Ecommerce is the cheapest means of doing business.
  2. Reduction in buyer’s sorting out time.
  3. Ability to make better buying decisions.
  4. Less time spent in resolving invoice and order discrepancies.
  5. Increased opportunities for buying alternative products.
  6. The strategic benefit of making a business ‘ecommerce enabled’, is that it helps reduce the delivery time, labour cost and the cost incurred in the following areas:
  7. Document preparation
  8. Error detection and correction
  9. Reconciliation
  10. Mail preparation
  11. Telephone calling
  12. Data entry
  13. Overtime
  14. Supervision expenses
  15. Operational benefits of e commerce include reducing both the time and personnel required to complete business processes, and reducing strain on other resources. BI – Empower decision makers with a single version of the truth
  16. Ability to make dynamic business decisions by having accurate, current and relevant information available when you most need it.
  17. Harness business power with near instant response time on massive data volumes.
  18. Get instantaneous answers to “what if” questions.
  19. Meet or exceed your customer expectations – based on factual information.
  20. Minimise training requirements by using a familiar working environment.
  21. Find latent problems by building a picture of the information you can’t see.
  22. Drill down into reports and pull together information that can make the difference between a great business decision and a poor one.
  23. Quickly recognise what your competitive advantages are.