SIRC was set up to educate small and medium enterprises (SMEs) about infocomm technologies and encourage the implementation of these useful technologies within the business processes of the enterprise.
System Donated by Tigernix: Customer Relationship Management (CRM)
Tigernix values and encourages any efforts towards the education and spread of infocomm technologies within SMEs in Singapore. In appreciation of Singapore Polytechnic’s and SIRC’s work in this field, Tigernix decided to lend a helping hand in their sincere efforts.
We donated a Customer Relationship Management (CRM) system to SIRC to aid them in their management processes. Tigernix’s CRM solution allows businesses to build on their existing and new customer relationships.
Tigernix CRM offers features such as sales force automation, customer support and service, marketing automation, inventory management, multiple database support, security management, product customization, calendaring, E-mail integration, add-ons, and others. All the features are completely customisable, while the secure platform supports and manages daily business needs effectively.
Apart from SIRC, Tigernix has successfully implemented a CRM solution at the Singapore Manufacturers' Federation (SMa), Republic Polytechnic - School of Hospitality, Institute of Technical Education and Association of Small and Medium Enterprises.
About SME Infocomm Resource Center (SIRC)
SME Infocomm Resource Center (SIRC) is a joint initiative by Singapore Polytechnic (SP) and the Infocomm Development Authority of Singapore (IDA).
SIRC gives SMEs guidance on infocomm usage and provides technical resources to support the use of infocomm. They also help businesses develop, test and apply new ideas or innovative solutions.
Singapore Polytechnic (SP) initiated the sharing and provision of infocomm knowledge, information, and technical resources to help jump-start innovations in many SMEs across Singapore.
The Infocomm Development Authority of Singapore (IDA) aims to cultivate a vibrant and competitive infocomm industry in Singapore in order to attract foreign investment and sustain long-term GDP growth. IDA aims to do this through the deployment and usage of innovative infocomm technology development in Singapore which will enhance the global economic competitiveness of Singapore.
SIRC focuses on the provision of:
- Security: Information security, wireless security, etc.
- Web 2.0 applications
- Mobile applications: application for mobiles and PDAs
- Webpage developments: reusable 3D models, media templates and flash animations
SIRC provides various advisory services such as demonstration of commonly used software such as security, email, internet telephony, mobile applications, multimedia and games. They also conduct workshops and seminars on technology updates.
- Feasibility study
- Technical evaluation
- Proof-of-concept prototype
- Development and deployment services