As part of our drive to enhance features on our website and provide better quality customer support, Tigernix has recently introduced the online support ticket system as a new feature on the revamped web portal.
This well-designed support ticket system has been developed as part of Tigernix’s Customer Relationship Management (CRM) system and greatly improves the efficiency of the customer support system. By adding this feature on our own website, Tigernix is able to effectively manage and keep track of all our clients’ issues within minutes.
With its advanced features and functionality, the online support ticket system allows us to manage and track cases, and provides us and our clients with a case history. This support ticketing system includes the status of open, closed and pending tickets, and sends email notifications to both our staff as well as our customers