Hotel Management Module: Customer Relationship Management (CRM)

TigernixHMS offers Customer Relationship Management (CRM) software allows you to efficiently manage your business process. With CRM module within the Hotel Management System, various teams can coordinate their sales efforts more effectively, especially for corporate accounts. Increasing sales is a major contributing factor to improve profits. 

Sales Managers can get real-time reports on the progress for various sales accounts, making sales performance management more transparent. Leads management is simplified as sales executives can keep track of interested clients closely, to ensure appropriate follow-up actions. Online quotations can be sent to customers promptly before they change their minds, as the CRM module can be accessed anywhere with internet connection. Once the quotation is accepted, other relevant departments can be alerted instantaneously for prompt processing of orders.

List of features

Basic functions

• Sales management and purchase management
• Help Desk functions
• Management of customers events
• Planning of tasks
• Follow-up of actions

Sales opportunities

• Estimation of costs and incomes
• Follow-up of opportunities by customer, by sector and more
• Planning, control and scheduling of meetings.
• Numerous filters possible for search and database analysis
• Simple re-allotment of sales opportunities
• Integrated alerts systems
• Events history
• Management of attached documents
• Possible integration with the web forms Integration through XMLRPC

Help desk

• Follow-up and allotment of requests
• Classification of problems
• Centralized event planning in the partners chart.
• Control of working hours
• History of interventions

Segmentation

• Hierarchical classification of partners with their heritage of rights.
• Manual and/ or automatic classification.
• Automated segmentation based on 3 criteria: sales, purchases or state of mind.

Communication

• Mailing tool
• Automatic sending of SMS
• Mass-mailing system

The events

• Automated or manual client events
• Setting parameters for events
• Search and filters on the events
• Subscription management tool
• “Audit Trail” module to control user’s action by resource or group.

Contracts

• System of customer or supplier contract management
• Flexible price list

Partners

• Centralized management of all the contacts; customer, supplier, prospect, employees and such
• Contact’s address book of contacts
• Hierarchical structure of companies
• Complex relation module between the partners

Productivity

• Analysis module for user’s productivity; encodings, sales, meetings and more

Drafting quotations and invoice

• Drafting of quotations, invoices, developed module, bill of quantities, etc.
• Setting format parameters for paragraphs

Multi’s

• Multi-companies, groups, users
• Multilingual
• Multiple communication facility

Ergonomics

• Quick zoom
• Click and relate function for easy navigation
• Auto-completion of fields
• Partner’s preference management system

Integration

• Integration of events from emails (POP)
• Integration with Outlook (iCAL)
• Import / Export through Excel of nomadic scripts
• Estimate in PDF or Word (MS or OpenOffice) for modification
• Complete integration with the other modules; HR, management of projects and tasks, sales and purchases

Sales Report

• Sales pipeline (prevision of sales and future costs)
• Daily or monthly sales, cumulated or non cumulated
• System of creation of your personalized reports through OpenOffice.
• Integration with Excel and Word

Total Flexibility

• All the screens are customizable (seizure, lists, states, search and more)
• Multilingual and multi-companies support
• Management of rights and user’s menu.
• Direct access through Internet.
• Process configuration and possible alerts.
• Integrated request system.
• Extensible via numerous optional modules
• Personalized process