What Are The Types of Case Management Models?

Human service processes have been the heart of facilitating marginalised communities to get the same privileges with a more human approach, which is why they must be acknowledged and optimised to help serve people in need better. A case management model is a ‘human approach’ that sets the blueprint to streamline assistive services to ensure the well-being and satisfaction of people who need a helping hand, maybe in healthcare, education, psychological help, shelter, etc. 

Today, we will explore the different types of case management models to coordinate, manage and implement welfare services that a client needs to overcome numerous challenges like homelessness, hunger, addiction, psychological disorders and safety.

What is a Case Management Model?


A case management model is a systematic approach to optimising, streamlining, and controlling case management operations. It provides a structured system to make human service processes efficiently follow predetermined guidelines and rules. A Case Management Model ensures that all clients, despite their social status, are equally and fairly provided for and benefited based on their unique requirements. In other words, case management models do not provide a one-for-all solution but rather a systemised model to ensure that all benefit receivers are given equal privileges via comprehensive care methodologies. Coordinated care that aims at all individuals will ultimately help case managers achieve goals in an organised manner, thus overseeing all caregiving operations under one eye.

Different Types of Case Management Models?

The Brokerage Model Case Management

The methodical approach of the Brokerage Model of Case Management concentrates on organising resources and services to address clients’ various needs effectively. 

This model primarily depends on a designated case manager who serves as a point of contact for clients and different service providers, making it easier for them to access the support networks they need. 

After evaluating each client’s unique needs, the case manager creates a thorough care plan and works with agencies, organisations, and specialists to successfully carry it out. 

This model emphasises client empowerment and self-determination by including clients in decision-making procedures and encouraging their active involvement in goal-setting and problem-solving. 

Furthermore, the brokerage model strongly highlights adaptability and flexibility, acknowledging that clients’ needs may change over time and necessitating continual evaluation and service adjustment to guarantee the best results.

The Clinical Case Management Model

A structured method for giving each person with complex medical or mental health needs individualised care and support is represented by the Clinical Case Management Model. 

This model, based on clinical expertise and evidence-based practices, emphasises assessment, diagnosis, and treatment planning that are customised to each client’s individual needs. 

The involvement of qualified healthcare professionals—such as nurses, social workers, or therapists—who take on the role of case managers is a crucial component of this approach. 

These specialists collaborate closely with patients to conduct thorough evaluations, pinpoint underlying medical conditions, and create customised treatment programs to resolve particular symptoms, boost general well-being, and facilitate functioning. 

Furthermore, to guarantee treatment continuity and efficacy, case managers coordinate care across multiple healthcare providers and service settings, a feature of the clinical case management model that highlights the value of interdisciplinary collaboration.

The Strengths-Based Clinical Case Management Model

The strengths-based clinical case management model represents a paradigm shift in conventional healthcare approaches by emphasising clients’ innate strengths and abilities rather than just their deficiencies or pathology. 

Fundamentally, this model recognises that each person has distinct abilities, assets, and resilience that can be used to advance healing and overall well-being. 

When using this method, case managers work closely with clients to determine their strengths, preferences, and objectives to create customised care plans. 

This model empowers clients to actively participate in their care and decision-making processes by highlighting their potential for growth and self-determination rather than viewing them through a pathology-focused lens. 

Case managers help clients develop a sense of empowerment, autonomy, and hope by identifying and leveraging their strengths. These are critical components in the process of healing and recovery.

The Intensive Case Management (ICM) Model

A specialised method for offering complete support and services to people with complex and high-intensity needs—especially those who are homeless or have serious mental health issues—is the Intensive Case Management (ICM) Model. 

The ICM model prioritises proactive, tailored interventions that support stability, independence, and rehabilitation. To provide more frequent and intensive interactions with clients to address their urgent needs, crises, and ongoing challenges, case managers in the ICM model usually work with a small caseload. 

This model strongly emphasises a flexible and client-centred approach, in which case managers work closely with clients to create individualised care plans that consider their goals, preferences, and strengths. 

A multidisciplinary team-based approach is another feature of the ICM model that is frequently included. Case managers coordinate care with psychiatrists, therapists, housing specialists, and other service providers to guarantee comprehensive and integrated support.

What is The Right Case Management Model For You?


Here are three steps to assist you in selecting a case management model appropriate for your workplace and the individuals you serve:

STEP #1: Understand your client base and their requirements. The choice of a case management model should be based on the specific needs of your clientele. Intensive case management may be preferable over the brokerage approach if it necessitates personalised, hands-on support.

STEP #2: Evaluate the nature of your responsibilities. The selection of a case management model should align with the nature of your professional duties. For instance, if you’re providing therapy for individuals coping with depression, the clinical model might be the most suitable option. Conversely, if you focus on aiding individuals in overcoming addiction, a strengths-based model could be more fitting.

STEP #3: Take into account the environmental factors and available resources. When implementing a case management model, it’s crucial to consider the environment and resources accessible to your clientele. While the brokerage model facilitates connections to various resources, it may not be the most effective choice if resources are limited or clients require more direct involvement from the case manager. In such cases, an alternative model might be more appropriate.

Future of Philanthropy with Digital Technology


Case management system software is instrumental in seamlessly integrating the diverse approaches of four distinct case management models: intensive, clinical, strengths-based, and brokerage. Its adaptability and customisation features allow users to tailor the software to each model’s specific workflows, documentation needs, and intervention strategies. Comprehensive assessment and planning tools within the software enable users to conduct thorough client assessments, identify strengths and needs, and develop personalised care plans in alignment with the principles of each model.

By leveraging case management system software, organisations can effectively implement a client-centred approach to care delivery while maximising efficiency, collaboration, and accountability. This versatile platform empowers users to navigate the complexities of diverse case management models, optimise service delivery, and enhance client outcomes across the continuum of care.