ERP Module: Customer Relationship Management (CRM)

TigernixERP facilitates numerous business processes to boosting sales force automation, mobile CRM, CRM marketing, sales report performance, and client-CRM-satisfaction. TigernixERP is diverse and by maximum utilization of its features you can scale up your company’s productivity and efficiency to great heights.

CRM Benefits

• Salesforce Automation
  TigernixERP’s work flow tool completely automates recurring tasks of the enterprise saving time and effort.
• Performance
  With TigernixERP, all your company information is centralized helping you to manage and control the company’s working progress easily.
• Flexibility 

  TigernixERP helps you place your users at the center of the information system. The simplicity and potential of TigernixERP also acts as a motivating factor for the staff members.
• CRM-ERP Integration
  With TigernixERP you can integrate and centralize all data for better customer knowledge, follow-up of delegates, inventory control, marketing service, accountancy and more.

Features

Basic Functionalities

TigernixERP covers basic functionalities such as:

• Sales and purchase management.
• Help desk functions.
• Management of customer events
• Planning of tasks.
• Follow-up of commercial activities.

Sales Opportunities/Sales tracking

TigernixERP helps you to manage all your sales-related activities in an organized and planned manner. It helps you to estimate costs and incomes, follow-up opportunities, plan, control, and schedule meetings. The software has numerous filters for search and database analysis, integrated alert systems, and events history. It also re-allots opportunities (to commercial, to another service, in the line) and manages attached documents. TigernixERP can be integrated with web forms through XMLRPC.

CRM Call centre scheduling

TigernixERP enables you to follow-up and allot requests, classify issues, and control the staff working hours. And with features such as centralized events in the partners chart and history of interventions, management becomes easy and quick.

CRM Strategy
Classify your customers into different segmentations and apply focused CRM strategy to search for the profitable customers. There is hierarchical classification of customers with their heritage of rights and automated segmentation based on sales, purchase, and state of mind. You also have the option to choose either manual or automatic classification.

Mobile CRM with SMS services
TigernixERP makes communication all the more simple, efficient, and fast. It has features such as a well-defined CRM emailing tool, automatic SMS-sending option, and a mass-mailing system. All this makes our software very interactive and simple. You can also access CRM on mobile devices like PDA and Tablets PC.

CRM Events

With TigernixERP, managing events becomes organized and easy. Features such as parameterization of events, search and filtering of events, subscription management tool, and “Audit Trail” module to control user-action by resource or group are very useful and helpful. You also have the option to manage client events either manually or automated.

CRM Contacts Manager database

TigernixERP allows you to manage your contacts and contracts in an efficient manner. It has features such as:

• Customer/supplier contract management system.
• Flexible customer’s price list.
• Centralized management of all contacts; customers, suppliers, prospects, employees etc.
• Contacts’ address book.
• Hierarchical structure of companies.
• Complex relation module between the partners.

Productivity
The Analysis module in TigernixERP helps you to monitor users’ productivity through encodings, sales, meetings, and such.

Draft Invoice
TigernixERP enables you to draft developed invoice, bill of quantities and the parameterization of paragraphs.

Multi’s
TigernixERP has several multiple offerings including multi-companies, groups and users, multi-lingual options, and multiple communication facility.

Ergonomics
TigernixERP adheres to ergonomics that make your user-experience simple and easy.

• Quick zoom.
• Click and relate function for easy navigation.
• Auto-completion of fields.
• Partner’s preference management system integration.
• Integration of events from mails (POP).
• Integration with Outlook (iCAL).
• Import/export through MS Excel of nomadic scripts.
• Estimate in PDF or Word (MS or OpenOffice) for modification.
• Complete integration with the other modules: HR, management of projects and tasks, sales and purchases.

CRM Reports/Sales pipeline
TigernixERP has a comprehensive list of reports for sales pipeline (prevision of sales and future costs), daily/monthly cumulated/non-cumulated sales, and personalized reports using OpenOffice. You can also integrate these reports in MS Excel and MS Word according to your preferences.

Total Flexibility

TigernixERP is completely flexible and covers features such as:

• Customizable screens (seizure, lists, states, search, and more).
• Multilingual and multi-companies support.
• Management of rights and user’s menu.
• Direct access through Internet.
• Process configuration and possible alerts.
• Integrated request system.
• Extensible via numerous optional modules.
• Personalized process.