The COVID-19 pandemic upsurge has forced most companies in Singapore to rely on technological solutions in managing and maintaining their client information. The need for Client Relationship Management (CRM) software has never been more critical than during current times. However, this has also influenced the rise of cyber hits in Singapore’s companies which keeps on gradually rising with time. On the 14th of June, 2021, it was reported that a total fine of $75,000 was charged due to data breaches and lapses from companies which detrimentally lead to privacy and security breaches of over 600,000 people’s personal information. As serious as this problem is, who is to blame for its consequences? Is it the pandemic or the CRM providers of the victimised companies? Ensuring the resilience of CRM software to cyberattacks like:
- Data Selling,
- False Billings,
- Fraudulent Data Misusage,
- Identity Theft,
- Nation-state Espionage,
- Ransomware Attacks and more
, is a mandatory responsibility of software solution enablers in Singapore.
In this article, we are hoping to address some of the recent incidents where cyber-attacks and possible cyber threats can affect the integrity of privatising and securing confidential data in a company. We also explain how TigernixCRM will ensure that your client information is stored with maximally trained and battle-tested security protocols that keep your client data immune to fraudulent cyber activities.
Recent Cyber Attacks in Singapore that questioned CRM security standards of many companies
The Personal Data Protection Commission (PDPC) has reported several incidents that jeopardised personal data protection standards in companies which have to be followed as per the baseline standards of the Personal Data Protection Act (PDPA). On the 26th of August, 2021, a ransomware attack (the third to be heard this month) has breached the privacy of over 73,500 patient information in a reputed Private Eye Clinic in Singapore. It is suspected that the motive of this fraudulent cyber activity was to gather information about Eye & Retina Surgeons.
It was reported on the 19th of August, 2021; a Singapore-based technology company ironically became a victim of a ransomware attack that questioned the competency of solution enablers in providing security for technology suites. It was said that the hackers stole expensive and highly confidential documents which can be misused and held as information hostages for later bargaining.
On the 16th of August 2021, a well-known property, casualty and marine insurance company were also faced by a similar cyber threat which led to theft, misuse and fraudulent capitalising of client details, which led to harrowing consequences.
TigernixCRM- a resilient and safer CRM choice for any Company in Singapore
We house the Best Security Technology for Our CRM Software
TigernixCRM houses outstanding robust architecture and well-experienced deployment practice of a team made up of talented DevOps and system admin with more than 22 years of experience in the same field. This technology is built to keep hackers and malware from breaching PDPA standards and misusing client information. The security systems of TigernixCRM are regularly augmented with up-to-date patches that continuously ensure that your CRM system is renewed to be immune to the latest cyber threats.
We build the most Proactive Data Security Alarm Systems
Tigernix proprietary security tools autonomously check for malicious activity, execute routined back-up sessions for important files, deploy smart firewalls and enable more security actions 24/7. Our smart security alarms will be activated if any of these preventive data security technologies detect a mild attempt of malicious or illegal data tampering. TigernixCRM is also advanced with these technologies to detect security breaches and smartly warn your data operators and system managers with alerts and notifications that indicate details of the unpermitted external party that tried to extract your client data fraudulently.
We train your team to operate in a cyberthreat-free and risk-free environment
Our Tigernix training teams are well-equipped in guiding your CRM users on how to maintain safe, privatised and secured operations when using our CRM software; for example, we will show them how to use strong passwords, how frequently they should change them, how to monitor CRM activities, isolate unusual data fluctuations and more. They will be assisted in understanding the importance of encrypted data file transfers, periodic check-ups of security protocols, and optimising web browsing efforts to thwart web-based cyber threats. This will ensure that your team is educated on the cyber perils and risks and security control measures they should follow when facing critical data security events.
TigernixCRM- the best CRM choice for your company
TigernixCRM ensures the confidentiality, availability and integrity of your client data via our innovative security protocols and data privatising technology that operate unfalteringly in a drastically growing digital era. It can dispel all risks of your sensitive, confidential and critical data by implementing data security algorithms that help your data management efforts meet the standards of PDPA. With TigernixCRM, your CRM activities are reassuring and hacker-proof all the time.
